V1 requests, not confirmed paid bookings
Online prices in MYPUREWINDOWS V1 are guide prices. Submitting details through the website is a booking request and does not guarantee an appointment, final price, cleaner assignment or Direct Debit. We will confirm service suitability, local capacity and the first visit before accepting it.
What is included
Our standard recurring service covers accessible exterior window glass, frames, sills and glazed exterior doors using appropriate methods. Specialist access, significant extra glazing, interior cleaning and conservatory roofs are excluded unless separately agreed.
Frequency and dates
Customers may request cleaning every four, six or eight weeks. The agreed frequency is fixed once a plan starts. The planned account system will allow changes to an individual visit by up to two days if capacity exists, and permitted skips, without altering the underlying cycle. Final rescheduling limits and notice periods will be included in accepted customer terms.
Prices and payment
The quoted recurring amount and any first-clean supplement will be reviewed before an agreement starts. A secure hosted payment authorisation will be introduced separately. No payment is taken through V1.
Access, safety and cancellation
Customers must provide accurate information about property access, pets, gates and windows requiring specialist equipment. We may decline unsafe access. You may request cancellation; any notice requirements and rights will be explained before an ongoing service is accepted.
Legal operator
My PURE Windows is operated by PURE Thanet Window Cleaning Ltd. For service or contractual questions, contact info@purethanetwindows.co.uk.
These are preliminary V1 service terms. Full contractual terms and payment notices must be checked before activating paid bookings.